https://central.xero.com/s/question/0D58V00009OPm9aSAD/faq-what-is-the-copa-cancellation-policy-guide
https://medium.com/@smossewala108/how-to-talk-to-a-*******-representative-get-a-human-1966af43aac8
https://watch.liberty.edu/playlist/dedicated/1_zhqivpe3/1_zce3gm3v